Our policy does not allow for refunds or returns on orders, except in the case of a defective or incorrect item. As each item is made to order, we kindly ask that you make your design selections with care. We cannot accept returns due to change of mind.

Upon receiving your order, we ask that you carefully inspect it for any damages or issues. If you happen to receive a defective or damaged item, or if you receive an incorrect item, please notify us right away so that we can assess the situation and take the necessary steps to make things right for you.

If you receive a defective item, please note that we do not offer refunds. In some cases, we may ask you to return the defective item to us. Once we receive the item, we will evaluate the issue and take appropriate action to address the matter.

Rest assured that we will take the necessary steps to fix the defect and provide you with a satisfactory resolution. Depending on the situation, we may offer a full replacement or a replacement part, whichever we believe is the best fit for your specific circumstances. Our goal is to ensure that you are completely satisfied with your purchase and that any issues are resolved to your satisfaction.

Our policy does not allow for exchanges. We kindly ask that you make your selections carefully, including your choice of colors and any text or placement options. Please take the time to carefully proofread your order before submitting it to ensure that all details are correct. We appreciate your attention to detail and strive to ensure that you receive exactly what you have requested.

In the event that a refund is necessary, we will process the refund back to your original payment method. Please note that this process may take anywhere between 10-15 business days to complete. We appreciate your patience and understanding during this time, and we will do everything in our power to make the process as seamless as possible for you.